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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Data Held Hostage! - Review by
submitted on March 24, 2003 |
| Customer's web site: theperfectworld.us |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 24, 2003): Current customer |
| Plan used: economy plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
We have been with hostrocket.com for four months, and had been happy with their service up until now. They have evidently had some issues with hacking on their servers, and decided that our website (which was well within the limits associated with our service plan) was taking up too many resources. Rather than warning us that there were problems, so that we could either restrict the amount of resources we were using, or allow us to gather our database off of their site and find another provider, they cut off our account and refuse to allow us access to our account, even to retrieve our data from the database. They insist that we upgrade to a plan that is six times the cost we are paying now if we want to access our data again, and even now, when we have given into their demands, supplied them with the credit card and authorization to charge us an exorbitant amount, they have still not brought our website back up. We have tried to call their "24/7" support phone line, only to be greeted with a message saying that due to the number of support tickets that they have today, they are not taking phone calls. This has been going on for four days now, and we are still not able to contact them. DO NOT BELIEVE THE LIES they post on their site about the availability of support. Do not count on them to work with you to maintain your website. They will not. In my dealings with them, they have shown no sense of responsibility towards their customers, and they have not honored their end of the deal.
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